Privacy Policy

Private E Marketplace is a private business-to-business (B2B) digital procurement platform operated by Private E Marketplace. The Platform enables verified buyers and sellers to connect and conduct commercial procurement activities, including direct purchases, tenders, bidding, and reverse auctions.

Private E Marketplace functions only as a technology platform and marketplace facilitator. We do not own, manufacture, store, transport, or sell any goods or services listed on the Platform. All contracts, transactions, and obligations are entered into directly between buyers and sellers, while Private E Marketplace provides the digital infrastructure to support transparency, efficiency, and compliance.

This Privacy Policy explains how Private E Marketplace collects, uses, stores, processes, shares, and protects personal data, business information, and transactional data of users who access or use the Private E Marketplace website, mobile applications, APIs, or related services (collectively, the “Platform”).

By accessing or using the Platform, creating an account, or submitting information through the Platform, you confirm that you have read, understood, and agreed to this Privacy Policy. This Policy should be read together with the Terms and Conditions, General Terms of Use, and any other applicable terms governing use of the Platform.

This Privacy Policy applies to all persons and entities who access, browse, register on, or otherwise use the Private E Marketplace Platform, including its website, mobile applications, APIs, and related digital services.

It applies to data collected, used, processed, stored, disclosed, and protected in relation to:

• Buyers, including individuals and organizations
• Sellers, being business entities
• Authorized representatives, directors, partners, proprietors, employees, or agents of registered organizations
• Visitors who browse or interact with the Platform without registration
• Any other person who accesses or uses the Platform

This Policy applies only to data collected, processed, or stored through the Private E Marketplace Platform and Private E Marketplace-controlled systems. It does not apply to:

• Information exchanged directly between buyers and sellers outside the Platform
• Off-platform communications, transactions, payments, or agreements
• Third-party websites, payment gateways, logistics providers, banks, government portals, or other external services linked to or integrated with the Platform

Such third parties operate under their own privacy policies and terms, and Private E Marketplace is not responsible for their privacy practices, data handling, security standards, or actions.

Private E Marketplace acts solely as a neutral technology intermediary and marketplace facilitator. Private E Marketplace does not:

• Control the nature, quality, legality, or accuracy of goods or services listed
• Participate in or influence contractual terms between buyers and sellers
• Verify, endorse, or guarantee the performance, conduct, or representations of any buyer or seller beyond platform-level verification
• Assume responsibility for delivery, payment disputes, product quality, warranties, or contractual breaches

Accordingly, Private E Marketplace’s data processing role is limited to platform functionality, compliance, verification, security, and lawful marketplace operations.

Use of the Platform is subject to acceptance of this Privacy Policy. By accessing, registering, or using the Platform, users expressly:

• Consent to the collection, use, and processing of information in accordance with this Policy
• Acknowledge that certain information is mandatory for registration, verification, and participation
• Agree that Private E Marketplace may retain data submitted during registration even after account deletion to prevent misuse or re-registration concerns
• Accept that refusal to provide required information may result in denial of access, suspension, or termination of the account

No user may claim ignorance of this Privacy Policy as a defense against compliance or enforcement actions.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, its amendments, and applicable rules relating to data protection and electronic records.

Users accessing the Platform from outside India agree that their data may be processed and stored in India and governed by Indian law, regardless of their location.

To the fullest extent permitted by law:

• Private E Marketplace is not required to monitor, verify, or control user-generated content or communications beyond statutory obligations
• Private E Marketplace does not guarantee absolute security against all cyber threats, force majeure events, or unauthorized third-party actions
• Private E Marketplace is not liable for loss, misuse, or unauthorized access arising from user negligence, compromised credentials, or causes beyond Private E Marketplace’s reasonable control
• This Privacy Policy does not create any fiduciary, agency, partnership, or joint venture relationship between Private E Marketplace and any user

Private E Marketplace collects information only on a need-to-know and purpose-limited basis to operate the Platform, verify users, enable procurement activities, ensure compliance, maintain security, and prevent misuse or fraud.

8.1 Information You Provide Directly

For Buyers:

• Personal Identification: Name, mobile number, email, photograph (live capture), Aadhaar card details (submitted through live image capture only), and PAN card details.
• Business/Organizational: Organization name, Business PAN, GST number, CIN/LLPIN, registered business address, office location, and bank account details.

For Sellers:

• Business Identity: Legal name, type/registration details, PAN, GST, CIN/LLPIN, registered business address.
• Financial/Compliance: Bank account details, turnover information, certificates/license.
• Catalog/Listing: Descriptions, specifications, images, videos, pricing, invoices, and bills.

8.2 Verification and Compliance

• Live document images captured through the device camera.
• Live location data limited to proximity validation (e.g., 1-km radius).
• Verification logs and device permission confirmations.

8.3 Transactional and Technical Data

• Orders, tenders, bids, auctions, contracts, invoices, and payments.
• IP address, browser type, device info, login timestamps, and activity logs.

Private E Marketplace uses collected information for:

• Account Creation & Verification: To create accounts, verify identity, conduct KYC checks, and prevent fraud.
• Marketplace Operations: To facilitate purchases, tenders, bids, and contracts; generating invoices and records.
• Payment Processing: For transaction processing, tax compliance (GST/TDS), and financial record keeping.
• Management & Security: Registering incident reports, dispute resolution, detecting unauthorized access, and monitoring policy violations.
• Support & Analytics: Responding to queries and analyzing platform usage for improvement.

Private E Marketplace does NOT sell, rent, or trade personal information to third parties.

Private E Marketplace shares information only as follows:

• Between Buyers & Sellers: Sharing limited contact and delivery details at specific transaction stages.
• Government/Regulatory: To comply with laws, court orders, or statutory obligations (GST, TDS, etc.).
• Partners & Providers: With banks, payment gateways, hosting providers, and technical partners under strict confidentiality.
• Corporate Changes: In case of merger, restructuring, or sale, subject to continued privacy protection.

• Storage: Data is stored on secure servers, primarily in India, with role-based access controls.
• Retention: Information is kept only as long as needed for active accounts, legal/tax compliance, or dispute resolution.
• Security: We use administrative, technical, and organizational safeguards, including encryption and regular security audits.
• User Responsibility: You are responsible for keeping your login credentials confidential.

Users have rights to:

• Access: Review account information associated with their identity.
• Correction: Update certain information through the dashboard (historical or verified documents may be restricted).
• Withdrawal: Withdraw consent (may lead to account suspension/termination).
• Deletion: Request account deletion only if no activity has been performed. Active subscriptions must expire before deletion.

By using the Platform, you provide informed consent for data processing.

• Withdrawal: Consent can be withdrawn by written request, which may result in restricted access.
• Retrospective Effect: Withdrawal does not affect past processing or information retained for legal/audit purposes.

Private E Marketplace uses cookies and tracking technologies to enhance user experience, remember preferences, and analyze platform traffic. You can manage cookie settings through your browser.

The Platform may contain links to third-party websites or services. Private E Marketplace is not responsible for the privacy practices or content of these external entities.

The Platform is for users 18 years and older. Ineligible users (false info, minors, or unauthorized representatives) are prohibited and their accounts may be terminated. Authorized representatives warrant they have legal authority for their organization.

Private E Marketplace reserves the right to modify this Policy at any time. Changes become effective upon publication on the Platform. Continued use constitutes acceptance.

Grievance Management: Private E Marketplace-Admin Team Company Name: Private E Marketplace Email: support@pem.co.in

Private E Marketplace reserves the right to update grievance management details as needed.