1. No Refund Eligibility
PEM follows a strict No Refund Policy. Once a purchase is completed, no refunds will be provided under any circumstances, including but not limited to product dissatisfaction, change of mind, delayed delivery, or incorrect selection by the buyer.
2. No Replacement or Exchange
PEM does not offer replacement, exchange, or product substitution for any items purchased through the platform. All sales are considered final, and customers are advised to review product details carefully before placing an order.
3. Damaged or Defective Products
If you receive a product that looks damaged or defective, you can report it to us. However, please note that reporting the issue does not qualify you for a refund or replacement. We will review your report only to improve our internal processes and to monitor seller performance.
4. Non-Returnable Items
All items sold through PEM are strictly non-returnable, regardless of product category, material, customization, or usage condition.
5. Responsibility at Purchase
We request customers to carefully check the product details, specifications, and seller ratings before placing an order. By making a purchase, you agree and accept that there are no refunds and no replacements for your order.
6. Final Decision
All sales through PEM are final. No disputes regarding returns, refunds, or replacements will be entertained under any circumstances.
